Communication challenges are an inherent reality of any smart system, as various factors—ranging from network conditions to third-party integrations—can occasionally impact performance. While we at Atom Services continuously strive for precision and reliability, some elements remain beyond our direct control.

To assist in resolving this matter efficiently, please follow the steps outlined below:

Connectivity Issues

• No data transmission:
  • Check if the meter is within range of the LoRaWAN/Sigfox gateway.
  • Ensure the meter is provisioned correctly in the network.
  • Inspect for interference or obstructions.
• Intermittent data updates:
  • Verify if the gateway signal is strong enough.
  • Ensure the meter’s firmware is up to date and that the battery is not depleted, by contacting us on support.

Should you require further assistance or if the issue persists, please do not hesitate to contact our support team regardless at 021-140-6786. 

We appreciate your patience and understanding, and we are here to assist you every step of the way.