We understand that experiencing difficulty accessing the backend to view your device(s) can be frustrating. Please follow the steps below to ensure all potential causes are addressed: 1. Check Internet Connection: Ensure your internet connection is stable and has sufficient bandwidth. A slow or intermittent connection can hinder access to the backend. Try accessing the backend from a different network (e.g., mobile hotspot or different Wi-Fi) to rule out network-related issues. 2. Verify Credentials: Double-check that the login credentials being used are correct. If you’ve recently changed your password, ensure the updated one is used. If there’s any doubt about credentials, use the “Forgot Password” function to reset them. 3. Clear Browser Cache or Use Incognito Mode: Cached data can sometimes cause issues with logging in or loading the backend interface. Try clearing your browser cache and cookies, or attempt to access the site in Incognito/Private Mode. If using a browser plugin or extension, consider disabling them temporarily to see if that resolves the issue. 4. Update Browser or Try a Different One: Ensure your browser is up-to-date, as outdated versions may not support certain functionalities. If the issue persists, try accessing the backend using an alternative browser (Chrome, Firefox, Edge, etc.). 5. Check System Status: Please contact us for confirmation if there are any ongoing maintenance activities or outages affecting the backend service. We are constantly working to ensure optimal uptime, and any disruptions would be noted here. 6. Firewall/Antivirus Settings: Sometimes, local network firewalls or antivirus software can block access to the backend. Please ensure that firewall settings are not preventing you from connecting. You may want to temporarily disable the firewall or security software to test if this is the case. Please re-enable it afterward for your security. 7. Device Compatibility: If the issue is specific to a particular device, check if there are any compatibility requirements for accessing the backend (such as specific operating system versions or software configurations). 8. Logs and Error Messages: If you receive any specific error messages when attempting to access the backend, please provide those details to us. Error logs are extremely helpful for pinpointing the source of the problem. If possible, take a screenshot or note the exact time of the issue and share it with our team for quicker resolution. 9. Contact Support: If none of the above steps resolve the issue, please feel free to log a ticket on this site with any additional details you may have. Our technical support team will investigate further and offer more specialized assistance. We are committed to resolving this matter as quickly as possible and ensuring that you regain full access to your device data. Thank you for your cooperation and understanding while we work to resolve this issue.

We at Atom Services strive to ensure accuracy and efficiency in our service. There are instances where certain factors may fall beyond our immediate control. Please be assured that we are committed to assisting you in resolving this matter as smoothly as possible. To help expedite the resolution, we kindly ask that you follow the steps outlined below: 1. Accuracy Issues Unusually high/low readings: Check for leaks or bursts in the plumbing system. Inspect the meter installation—ensure it is level and facing the right direction. Verify the meter's size and check the device information, if available. Meter not recording consumption: Confirm that water is flowing through the meter. Look for debris or sediment blocking the sensor. Check the probe -- If the probe is damaged, contact our support team for further information. Should you require further assistance or if the issue persists, please do not hesitate to contact our support team regardless at 021-140-6786. We appreciate your patience and understanding, and we are here to assist you every step of the way.

Communication challenges are an inherent reality of any smart system, as various factors—ranging from network conditions to third-party integrations—can occasionally impact performance. While we at Atom Services continuously strive for precision and reliability, some elements remain beyond our direct control. To assist in resolving this matter efficiently, please follow the steps outlined below: Connectivity Issues No data transmission: Check if the meter is within range of the LoRaWAN/Sigfox gateway. Ensure the meter is provisioned correctly in the network. Inspect for interference or obstructions. Intermittent data updates: Verify if the gateway signal is strong enough. Ensure the meter’s firmware is up to date and that the battery is not depleted, by contacting us on support. Should you require further assistance or if the issue persists, please do not hesitate to contact our support team regardless at 021-140-6786. We appreciate your patience and understanding, and we are here to assist you every step of the way.