We at Atom Services strive to ensure accuracy and efficiency in our service. There are instances where certain factors may fall beyond our immediate control. Please be assured that we are committed to assisting you in resolving this matter as smoothly as possible.

To help expedite the resolution, we kindly ask that you follow the steps outlined below:

1. Accuracy Issues

• Unusually high/low readings:
  • Check for leaks or bursts in the plumbing system.
  • Inspect the meter installation—ensure it is level and facing the right direction.
  • Verify the meter's size and check the device information, if available.
• Meter not recording consumption:
  • Confirm that water is flowing through the meter.
  • Look for debris or sediment blocking the sensor.
  • Check the probe -- If the probe is damaged, contact our support team for further information.

Should you require further assistance or if the issue persists, please do not hesitate to contact our support team regardless at 021-140-6786. 

We appreciate your patience and understanding, and we are here to assist you every step of the way.